FAQ's - Frequently Asked Questions


Dreadbag.de - General questions about the Dreadbag


#1 How do I set my Dreadbag right / fastest?

We have created a small dreadbag video tutorial for you.
See How do you set up your Dreadbag?


#2 Dreadbag Prices - Why is the price the way it is?

"Sorry, it is also different - Fairplay - We produce fair and are still there!"

Dreadbag.de makes sure that ...

  • every substance is traded fairly!
  • no substance is produced by children's hands!
  • all substances do not contain harmful chemicals!
  • fair wages are paid! The last salary increase of our tailors was on 1.1.2016

The wholesale price of fair-produced (fair wages + no child labor + no chemicals) is unfortunately always more expensive than the "Made in China" fabric price. From "Fairpaly" conviction we produce only with fair trade substances and thus contribute a bit to make the world more fair. Since Arm & Reich is unfortunately distorted on our world, we donate money from all Dreadbag.de revenues to various charitable projects.

We strive to offer the Dreadbag as cheaply as possible despite our fair company philosophy - Thank you for your understanding!


#3 You're not a typical online buyer and you'd rather try everything on site?

In the summer, we are represented at many festivals, events such as the Fusion (Lärz), the Summerjam Festival (Cologne), the Reggae Jam Festival (Bersenbrück), Reggae Geel Festival (Belgium). You are welcome to join us Newsletter or write us about that Contact form and ask at which festival and when exactly are we? We will tell you where and when we have planned a Dreadbag stand and of course you are cordially invited to try out Dreadbags of your choice with us at the stand in peace and to buy at the pleasure of course - we look forward to you now!

#3.1 Dreadbags buy in the shop - Dreadbag Partnershops: Berlin, Hamburg & Cologne

Dreadbags can be tried and bought in the following Dreadbag partner shops selected by us.

Panama Hat Gallery I
Wiener Strasse 60
10999 Berlin Kreuzberg - Germany

Opening hours: Mon. - Sat .: 12: 00 - 20: 00
Phone: + 49 (0) 30 60 05 64 550
Website www.panamahutgalerie.de


Selekta Reggae Shop
Scapula 18
20357 Hamburg - Germany

Opening hours: Mon - Fri: 11: 00 - 20: 00 / Sat .: 10: 00 - 20: 00
Phone: + 49 (0) 40 430 88 39
Website http://www.selekta-shop.de


Welcome-kaufenundhelfen.de
Bismarckstr. 35
50672 Cologne - Germany

Opening hours: Mon - Fri: 11: 00 - 19: 30 / Sat .: 11: 00 - 18: 00
Phone: + 49 (0) 221 941 11 70
Mobile: + 49 (0) 151 184 92 379
Website http://www.shop-welcomekaufenundhelfen.de


Dreadbag.de - Onlineshop


#1 How can I order something from Dreadbag.de?

Ordering at Dreadbag.de is easy. You add an article to your shopping cart. Then you go to checkout. If you have a Dreadbag.de account, you can log in with your e-mail address. Please note that we are not delivering at the moment.

You do not have an account? Then create a profile or simply order with a guestaccount.


#2 Dreadbag Service Hotline - Do you have any questions?

Our Dreadbag service hotline (Lin) can be reached by phone or via WhatsApp at + 49 171 89 62 648 of Mo-Fr of 11: 00 - 18: 00 clock. Of course you can also send us an email to shop (at) dreadbag.de. We will answer your questions as soon as possible.


#3 Shipping cost - How much do I have to pay?

Better safe than sorry! We want your Dreadbag to arrive well and you're happy. For this reason, we have decided on the insured shipping. That costs a bit more, but for that, your Dreadbag is insured and you will get a new one from us.

#3.1 Insured shipping

  • Shipping Germany - Hermes Päckchen = 5,90 €
  • International Shipping - Maxibrief + Registered (Worldwide) = 9,15 €
    We do not make the prices! Please refer Registered international

#3.2 Free shipping

Pick up on the spot

The Dreadbag online sales is at home in Cologne, if you want to pick up your Dreadbag, then you can do that gladly. Please leave a message for us when ordering, so that we can arrange an amicable appointment.

#3.3 You ordered one or more dreadbag (s), but nothing has arrived yet? What now?

Tracking with Hermes

delivery via HermesAfter delivering your shipment to Hermes, you can usually track the shipment status on the same day. The dispatch history of completed orders can be tracked with the Hermes dispatch tracking until 90 days after delivery of the respective consignment.

https://www.myhermes.de/wps/portal/paket/Home/privatkunden/sendungsverfolgung

Shipment tracking with DHL

dhl logo

When you are from Germany you can easily check the status of your delivery online. With DHL's tracking, you keep track of your shipment at all times and can always check the status of your shipment. This applies to all DHL parcels / parcels, whether from Dreadbag.de or another online shop with DHL. 1 x logged in and always know when the package / package arrives - What would you like more than customer?

Important: The account must be confirmed by 1 x by e-mail confirmation, from then on you can fully use the service of DHL Paket.de.

This is how it works

  • Register for free via email.
  • Simply enter the shipping number (to be communicated by email) of your parcel / package in My package into the input field (to me on the way).
  • Then click on the red button or press the "Enter" button.
  • Done - In a few seconds you will be shown where your package / package is straight and when exactly it arrives with you.

It does not get any better, does it?

DHL packageAll package.de services at a glance

  • DHL PACKSTATION
  • Package announcement by e-mail or SMS
  • preferred day
  • Requierements / desire neighbor
  • Bonus Program - Collect loyalty points and secure bonuses
  • DHL online franking
  • MeinPaket.de - The new shopping experience of DHL
  • Postfinder - PACKSTATION, parcel boxes and branches nearby

Flexible services for an even more comfortable online shopping.
Registration:
Please click on the banner and sign in to the DHL package and parcel tracking.

International (worldwide) shipment tracking

Deutsche Post - International BroadcastingIf you belong to the shipping group Internatinal shipping, then you can go to International shipping status track your shipment. Again, we ask you to send us your mailing number and we will send it to you by email.


#4 Change - You want to change the ordered goods, because the Dreadbag does not like you, fits, or similar. - How it works

In most cases, we take back the ordered goods from goodwill. The goods may not have been worn or damaged by you before. For reasons of insurance, we photograph any goods sent to us in order to provide us with legal security. So do not even start at rumzutricksen. We have in this regard a legal protection insurance and also a very good lawyer!

Cancellation

You have the right to cancel your contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you have to be us

Dreadbag.de
Lin Vogt
Brabanter Str. 38-40
50672 Cologne

E-mail: shop@dreadbag.de

by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can add the attached Model withdrawal form But not required.

To maintain the cancellation period, it is sufficient that you inform us about the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences

If you withdraw from the contract, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the cheapest standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. You bear the costs of the return shipment. We recommend the return shipping with the German post office (registered letter) or with Hermes (package). If the goods are lost by post, we will need a receipt to refund all payments. If you can not provide this proof, we continue to insist on all payments of the purchase price including shipping costs.

Our delivery address

Dreadbag.de
Lin Vogt
Brabanter Str. 38-40
50672 Cologne
Germany

If you have further questions, you can also access our Dreadbag Service (Lin) from 11-18 Watch Mobile or via WhatsApp at + 49 (0) 171 89 62 648.


#5 Packaging - Recyling is important to us, so we do it.

images GoGreen - Our packaging consists of shoe box, paper, or similar. - We purchase these packaging materials from the retail trade so that they do not get directly into the garbage. Recyling or recycling of raw materials is important to us and that is why we practice it daily!


#6 We rely on renewable energy

Eco electricityThe power of our servers (data centers) is generated from renewable energy sources, mainly hydroelectric power in Scandinavian hydroelectric power stations.

Our server is certified by the EnergieVision eV and carries the eco-electricity label "ok-power". The award criteria of the quality label "ok-power" ensure that the products with the quality label lead to an "additional environmental benefit". Thus, EnergieVision eV provides transparent requirements for the use of green electricity. Founding members of the association are Öko-Institut eV, Verbraucherzentrale Nordrhein-Westfalen eV and the environmental foundation World Wide Fund For Nature (WWF) Germany.


#7 You are a wholesaler, dealer, online owner, or similar. and want to sell Dreadbags?

Under contact we have extra Wholesaler contact established where everyone has the interest to sell us dreadbags for us to sell in the future. We will contact you as soon as possible to discuss and arrange everything else (process, condition, etc.).

CART

Dreadbag.de makes holidays!

Sicily - holidays - landscapeDreadbag.de does from 03.10.2018 to 20.10.2018 Vacation. So if you would like to have a dreadbag before, you should have ordered to 01.10.2018 and also pay directly with PayPal or credit card. All Dreadbag orders or account receipts thereafter will be sent back to us on Monday, the 22.10.2018. thanks for your understanding!

Delivery: Dreadbags can still ordered but will not be sent back to the 22.10.2018 until Monday.
Thank you for your support - See you soon!

Your Dreadbag team

Dreadbag.de - Contact form
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