FAQs - Frequently asked questions
Dreadbag.de - General questions about the Dreadbag
#1 How do I set my Dreadbag right / fastest?
We have created a small dreadbag video tutorial for you.
See How do you set up your Dreadbag?
# 2 dreadbag prices - why is the price the way it is?
Sorry, there is another way - fair play - we produce fairly and stand by it! ”
Dreadbag.de makes sure that ...
- every substance is traded fairly!
- no substance is produced by children's hands!
- all substances do not contain harmful chemicals!
- fair wages are paid! The last salary increase of our tailors was on 1.1.2016
The wholesale price of fairly produced (fair wages + no child labor + no chemicals) fabrics is unfortunately always more expensive than the “Made in China” fabric price. Out of “Fairpaly” conviction we only produce with fair trade fabrics and thus contribute a little to making the world fairer. Since poor & rich are unfortunately distributed incorrectly in our world, we donate additional money from all Dreadbag.de income to various charitable projects. 🙂
Despite our fair company philosophy, we strive to offer the dreadbag as cheaply as possible - thank you for your understanding!
#3 You're not a typical online buyer and you'd rather try everything on site?
Not an issue - in summer we are represented at many festivals and events, such as the Fusion (Lärz), the Summerjam Festival (Cologne), the Reggae Jam Festival (Bersenbrück), Reggae Geel Festival (Belgium). You are welcome to join our Newsletter register or write us about that Contact Form and ask at which festival and when exactly we are? We will then tell you where and when we have planned a dreadbag stand and you are of course cordially invited to try on dreadbags of your choice at our stand and of course buy them if you like - we are already looking forward to seeing you! 🙂
# 3.1 Buy Dreadbags in the shop - Dreadbag partner shops: Berlin, Hamburg & Cologne
Dreadbags can be tried and bought in the following Dreadbag partner shops selected by us.
HUT & VINO
Schwedter Str. 52 (entrance Oderbergerstr.)
10435 Berlin - Germany
Opening hours: Mon. - Sat .: 12: 00 - 20: 00
Telephone: + 49 (0) 30 252 02 734
Selekta Reggae Shop
20357 Hamburg - Germany
Opening hours: Mon - Fri: 11: 00 - 20: 00 / Sat .: 10: 00 - 20: 00
Phone: +49 (0) 40 430 88 39
50672 Cologne - Germany
Opening hours: Mon - Fri: 11: 00 - 19: 30 / Sat .: 11: 00 - 18: 00
Phone: +49 (0) 221 941 11 70
Mobile: +49 (0) 151 184 92 379
Dreadbag.de - Onlineshop
#1 How can I order something from Dreadbag.de?
Ordering at Dreadbag.de is easy. You add an article to your shopping cart. Then you go to checkout. If you have a Dreadbag.de account, you can log in with your e-mail address. Please note that we are not delivering at the moment.
You do not have an account? Then create a profile or simply order with a guestaccount.
# 2 Dreadbag Service Hotline - Do you have any questions?
You can reach our Dreadbag Service (Lin) on +49 171 89 62 648 Mon-Fri from 11:00 a.m. to 18:00 p.m. by phone or WhatsApp Of course you can also send us an email to shop (at) dreadbag.de. We will answer your questions as soon as possible.
# 3 Shipping costs - how much do I have to pay?
Better safe than sorry! We want your Dreadbag to arrive well and you're happy. For this reason, we have decided on the insured shipping. That costs a bit more, but for that, your Dreadbag is insured and you will get a new one from us.
#3.1 Insured shipping
- GERMANY Shipping - Hermes Päckchen (Shipment Tracking + insured) = 6,50 €
- EU shipping - Warenpost International S EU signature (tracking + insured) = 9,90 €
- NON-EU shipping - Warenpost International S NON-EU signature (shipment tracking + insured) = 9,90 €
We do not make the prices! See German Post Warenpost International S
#3.2 Free shipping
Pick up on the spot
Dreadbag.de is currently based in Nottuln (Münsterland) and if you would like to pick up your dreadbag personally from us, you are welcome to do so. Please leave a message when ordering so that we can arrange a mutually agreeable date.
#3.3 You ordered one or more dreadbag (s), but nothing has arrived yet? What now?
Tracking with Hermes
After delivering your shipment to Hermes, you can usually track the shipment status on the same day. The dispatch history of completed orders can be tracked with the Hermes dispatch tracking until 90 days after delivery of the respective consignment.
Shipment tracking with Deutsche Post
After handing over your shipment to the German post office, you can usually track the shipment status on the same day. The consignment history of completed orders can be tracked with Deutsche Post consignment tracking up to 60 days after delivery of the respective consignment.
Shipment tracking with DHL
If you come from Germany you can easily inquire about the status of your delivery online. With DHL shipment tracking, you can always keep an eye on your shipment and see the status of your shipment at any time. Incidentally, applies to all DHL parcel / parcel shipments, regardless of whether from Dreadbag.de or another online shop that sends with DHL. 1 x registered and always know when the parcel / parcel will arrive - what more do you want as a customer?
Important: The account must be confirmed by 1 x by e-mail confirmation, from then on you can fully use the service of DHL Paket.de.
- Register for free via email.
- Simply enter the shipping number (to be communicated by email) of your parcel / package in My package into the input field (to me on the way).
- Then click on the red button or press the “Enter” key.
- Done - In a few seconds you will be shown where your package / package is straight and when exactly it arrives with you.
It does not get any better, does it?
- DHL PACKSTATION
- Package announcement by e-mail or SMS
- preferred day
- Requierements / desire neighbor
- Bonus Program - Collect loyalty points and secure bonuses
- DHL online franking
- MeinPaket.de - The new shopping experience of DHL
- Postfinder - PACKSTATION, parcel boxes and branches nearby
Flexible services for an even more comfortable online shopping.
Registration: Please click on the banner and sign in to the DHL package and parcel tracking.
International (worldwide) shipment tracking
If you belong to the shipping group Internatinonaler Versand, you can go to International shipping status track your shipment. Again, we ask you to send us your mailing number and we will send it to you by email.
#3.4 Shipping times - When do we ship your order?
Our shipping times are Tuesdays 15:00 p.m. and Fridays 15:00 p.m. – Important: A dreadbag order placed after 8:00 a.m. on Tuesday, for example, will not be shipped until Friday. Dreadbag orders placed after 8:00 a.m. on Friday will be shipped on Tuesday.
# 4 Exchange - You want to exchange the ordered goods because you don't like the dreadbag, or something like that. - That's how it works
In most cases, we take back the ordered goods from goodwill. The goods may not have been worn or damaged by you before. For reasons of insurance, we photograph any goods sent to us in order to provide us with legal security. So do not even start at rumzutricksen. We have in this regard a legal protection insurance and also a very good lawyer!
Return / return costs
Dreadbag.de is a small company - The buyer "unfortunately" bears the return/shipping costs for exchanges or complaints - We recommend insured shipping with Hermes or DHL - In the event of loss of the goods (return), the buyer can contribute the damage sum (insured shipping). claim it back from their shipping company. Dreadbag.de is not responsible for the return shipment / return costs or is obliged to claim the loss of the goods from the shipping company.
You have the right to cancel your contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you have to be us
by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can add the attached Refund Request Form Template but it is not obligatory.
To maintain the cancellation period, it is sufficient that you inform us about the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from the contract, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the cheapest standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. You bear the costs of the return shipment. We recommend the return shipping with the German post office (registered letter) or with Hermes (package). If the goods are lost by post, we will need a receipt to refund all payments. If you can not provide this proof, we continue to insist on all payments of the purchase price including shipping costs.
Our delivery address
If you have further questions, you can also access our Dreadbag Service (Lin) from 11-18 Watch Mobile or via WhatsApp at + 49 (0) 171 89 62 648.
# 5 Packaging - recycling is important to us, that's why we do it too.
GoGreen - Our packaging consists of shoebox, paper, etc. - We purchase these packaging materials from retailers so that they do not end up in the trash. Recycling or reusing raw materials is important to us and that's why we practice it every day! 😉
#6 We rely on renewable energy
Our servers are certified by EnergieVision eV and carry the green electricity label “ok-power”. The award criteria of the “ok-power” seal of approval ensure that the products with the seal of approval lead to an “additional environmental benefit”. EnergieVision eV thus sets transparent requirements for the use of green electricity. Founding members of the association are the Öko-Institut eV, the consumer center North Rhine-Westphalia eV and the environmental foundation World Wide Fund For Nature (WWF) Germany.
#7 You are a wholesaler, dealer, online owner, or similar. and want to sell Dreadbags?
Under contact we have extra Wholesaler contact established where everyone has the interest to sell us dreadbags for us to sell in the future. We will contact you as soon as possible to discuss and arrange everything else (process, condition, etc.).